Returns & Exchanges

 

Please email us at hello@auraliestudio.com to start a return. 

Refunds for store credit are free. For refunds to the original form of payment, $10 restocking fee will be deducted from the refund. Please ship with your preferred shipping method. Return labels must provide a tracking number.

 

Return Policy

  1. Returns are accepted within 14 days of the order date.
  2. Sale items are final sale and cannot be returned.
  3. All sale items purchased with a promotional discount code are final sale and cannot be returned.
  4. All goods must be returned unworn and in perfect condition with all original tags attached
  5. Shoes must be returned unworn. The shoe box should not have tape on it and is not torn.
  6. Please note that due to health & hygiene laws, the following items are not eligible for returns or exchanges: intimates/lingerie, swimwear, cosmetics/apothecary, jewelry, hair items, hats.

 

Exchange

Please email us to confirm available inventory. Exchanges must be initiated and mailed back by the customer within 14 days of delivery date. 

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